POLICY FOR RETURNED GOODS
AND REIMBURSEMENT FOR
DAMAGED ITEMS
We want to cultivate satisfied, repeat customers who can rely on the
Lucky Mojo Curio Co. for all their mail order spiritual
supplies, occult shop goods, esoteric candles, and
magickal tools. With that in mind, here are our policies with respect to
acceptance of returns and replacement of damages.
POLICY FOR RETURNED GOODS
Regarding Our Acceptance Of Returned Items:
It is our desire to continue what has hopefully been a
pleasurable shopping experience for you. But at some point,
someone, somewhere may have thought what they were buying is
actually much different than the received goods. There is an
assumption that when you purchase an item, you are already
educated as to the type of article you are buying. In some
instances, you rely wholeheartedly upon the illustration and
description within the advertisement for the item to ensure
that it is exactly what you want. In other cases, you become
interested in the uniqueness of an item without a regard for
the quality or true value it represents. When you buy and
ultimately take possession of an article, you actually
engage in a complicated transaction which is filled with
numerous legal implications regarding these factors. Rather
than expound on the lengthy aspects of just how complicated
it can become, let simplicity reign!
If you find you are not happy with an item we have shipped
to you, send us an email describing why. Honesty is THE BEST
policy. We are fairly articulate at specifically describing
the items we list for sale and include photographs almost
always. If you have a valid reason for not concluding a sale
or perhaps we made a misrepresentation on the authenticity
of an item or its condition, WE WILL ACCEPT THE ITEM BACK
WITHOUT RESERVATION, AS LONG AS YOU CONTACT US WITHOUT A
GREAT DELAY. NO RETURNS AFTER 90 DAYS.
To contact us several weeks later and state you are unhappy
with an item does not bode well. Your earliest convenience
in contacting us will merit the expeditious review of your
request for returning an item. We don't like buying things
blindly on the words and representations of others, only to
find something less than we wanted when it arrived at our
door -- and neither would you.
Prior to contacting us about
an item you want to return, please review the following
issues that may be specific about your request for a return:
a) The item was not of the quality advertised (fair condition vs. good condition)
WE'RE HAPPY TO TAKE BACK ANYTHING WHICH WAS MISREPRESENTED
IN ANY WAY, and if such had been done, it certainly was not
with a premeditated motive of deception.
WE MAKE MISTAKES.
The most important thing is for you to contact us and see
what options are available as quickly as is possible.
However, if YOU MADE A MISTAKE or YOU CHANGED YOUR MIND
and want to return items,
either for a refund or to replace mis-ordered items with other items,
please be advised that WE CHARGE A 15% RESTOCKING FEE on returned goods which
we sent in good faith because of your mistake or because you changed your mind.
The returned items must be unopened and in saleable condition, or no
refund or exchange can be made.
If there is another reason not aforementioned that perhaps
can be a solid argument for your reason for returning
something, try us out. We value our ability to make a fair
representation of items on the web and even more so, we value
the confidence our customers have had in what we offered.
RETURN AND REPLACEMENT OF DAMAGED ITEMS
Our Policy For Return Of Funds For Damaged Articles:
We will reimburse you for ALL funds related to damage of
items which are sent to you, by the respective shipper or
carrier of the items, provided you assist in documenting
such damages without undue delay. If you have a digital camera, please take
a photo of the damaged goods and their packaging and mail it, as soon as possible, to
order@luckymojo.com so that we can advise you how best to proceed next.
Damages: If the item was delivered to you insured and you
find that the item(s) was (were) damaged in transit, you are
expected to contact us either immediately via telephone, or
via email so that we may begin to process the appropriate
claim with the respective shipping agent. YOU MUST ALSO CONTACT
THE CARRIER AND MAKE A CLAIM. Most carriers will only accept
a claim made by the recipient, not by the shipper.
If you have a digital camera, please take
a photo of the damaged goods and their packaging.
NOTE: We have a strict time limit for claims of damage and requests for replacement. If you
receive broken or damaged goods but you do not contact us by email or telephone
within 7 days of receipt of the
damaged merchandise, we will not accept your request for replacement and we will not
help you make an insurance claim with the shipper.
Most shippers require an immediate notification as to
damages, so when damage is discovered:
In most cases, proof of insurance will not be required
because it was already recorded on the item when it shipped. If it is
required to submit an insurance receipt, contact us concerning details
for a buyer-initiated refund at your destination OR if we
are issuing a refund for the goods for which a claim is filed,
we will require that a claim number and related information
are submitted in whole to us prior to the issuance of a
refund.
We prefer to REPLACE items that are in stock and have
been damaged in shipping but in some cases we will
not be able to replace an item. We will
REIMBURSE you for damages in shipping,
provided that;
b) The item was of the quality advertised but had other substantive flaws unadvertised
c) The item was not the specific item we advertised (1st edition, second printing vs. 1st edition,
1st printing)
d) The item was specific, but not exactly the item you believed you were obtaining
e) We made a mistake and sent you the wrong item
f) You made a mistake and ordered the wrong item
g) You have changed your mind and want a different item or no item at all
2) If you have a digital camera, please take
a photo of the damaged goods and their packaging.
3) file a report to establish a claim of damages and,
4) be sure to make a record of the relevant information
regarding the particular item including with whom you filed
the claim with, INCLUDING respective claim information and
procedures necessary for compensatory damages.
2) such fees were paid to the appropriate shipper for the item's insurance and said item was
damaged or delivered in a condition which otherwise adversely affected the items' condition,
and
3) our ability to make a reasonable effort to replace the identical item which was
damaged does not appear to be possible.
If you have any questions about Lucky Mojo spiritual supplies or how to use them to cast real, authentic money spells, love spells, healing spells, protection spells, revenge spells, or gambling luck spells, call the Lucky Mojo Curio Co. occult store at (707) 887-1521 any time Monday through Friday from 9:00 a.m. to 5:00 p.m., Pacific time -- or search the Lucky Mojo web site for hundreds of free online magic spells that you can use:
We specialize in spiritual supplies that are hard to find, esoteric, arcane, and, above all, authentic. Our prices are fair and our quality unsurpassed because unlike most occult shops on the web, which are just resellers of factory-made products, we grow many of our own herbs, and we hand craft all of the dressing oils, incense, bath crystals, sachet powders, mojo bags, floor washes, and spell kits that we sell right here in our shop, one at a time.
In keeping with old-time conjure shop standards, we don't just make spiritual supplies; we pray over them and dedicate them to the needs of our clients as we craft them. We also offer free candle dressing with herbs and oils on all mail-order or in-shop glass encased vigil lights and novena candles, and there is no charge for the setting of prayer lights on our petition altars for customers of the shop.
We sell retail and wholesale from our occult store in Forestville, California, and we ship nationally and internationally to our many mail order customers. For your online shopping convenience we accept Visa, Mastercard, and American Express.
SEARCH THIS SITE:
a local search engine and a named link to each Lucky Mojo page
Lucky Mojo Site Map:
a descriptive entry-level index to the whole Lucky Mojo pile
Lucky W Amulet Archive Home Page:
an online museum of folk-magic lucky charms
Hoodoo in Theory and Practice:
by cat yronwode; free online book on rootwork and conjure
Blues Lyrics and Hoodoo:
a large database of slues songs that mention rootwork and conjure
Sacred Sex Home Page:
essays on tantra yoga, karezza, sex magic, and sex worship
The Sacred Landscape Home Page:
essays on archaeoastronomy and sacred geometry
Freemasonry for Women Home Page:
a history of mixed gender freemasonic lodges
The Lucky Mojo Curio Co. Occult Shop:
spiritual supplies for hoodoo and conjure
The Comics Warehouse:
a source for back-issues of Claypool comic books;
catherine yronwode,
the eclectic and eccentric author of all the above web pages
nagasiva yronwode:
tyaginator, nigris (333), nocTifer, lorax666, boboroshi, !
Lucky Mojo Free Spells Archive:
free magic spells, love spells, witchcraft spells, etc.
copyright © 1995-2005 catherine yronwode. All rights reserved.
Send your comments to: cat yronwode.