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LUCKY MOJO CURIO CO.

6632 Covey Road, Forestville, California 95436
voice: 707-887-1521 / fax: 707-887-7128

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LUCKY MOJO POLICY FOR ACCEPTANCE OF RETURNED GOODS, REIMBURSEMENT OR REPLACEMENT FOR DAMAGED GOODS, AND REPLACEMENT OF MISSING ITEMS

We want to cultivate satisfied, repeat customers who can rely on the Lucky Mojo Curio Co. for all their mail order spiritual supplies, occult shop goods, esoteric candles, and magickal tools. With that in mind, here are our policies with respect to acceptance of returns and replacement of damages.

ON THIS PAGE:

POLICY FOR RETURNED GOODS

RETURN AND REPLACEMENT OF DAMAGED ITEMS

REIMBURSEMENT OF NON-REPLACEABLE ITEMS

RE-SENDING OF MISSING ITEMS

RELATED PAGES:

HOW TO ORDER

RUSH/FOREIGN SHIPPING COSTS

COMPLETE INVENTORY

LUCKY MOJO CURIO CO. CATALOGUE

•  COMPLETE INVENTORY

•  ANOINTING OILS, CONJURE OILS
•  SPIRITUAL INCENSE and RESINS
•  BATHS and WASHES
•  SACHET POWDERS
•  CANDLES for RITUALS
•  HERBS, ROOTS, MINERALS
•  CUSTOM MADE MOJO HANDS
•  MAGIC SPELL KITS, HONEY JARS
•  BOTTLE SPELLS, WITCH BOTTLES
•  AMULETS and TALISMANS
•  ALTAR TOOLS, RITUAL SUPPLIES
•  STATUARY and PLAQUES
•  PERFUMES and COLOGNES
•  SPIRITUAL SOAPS, CLEANERS
•  HAIR CARE SUPPLIES
•  PHARMACY and APOTHECARY

•  OCCULT BOOK SHOP
•  TAROT and DIVINATION
•  HOLY CARDS and POSTERS
•  AFRICAN AMERICAN DVDS
•  MAGIC and OCCULT DVDS

•  PERSONAL READINGS
•  SPIRITUAL CANDLE SERVICES
•  LUCKY MOJO FORUMS
•  LUCKY MOJO NEWSLETTER
•  LUCKY MOJO RADIO SHOW
•  LUCKY MOJO VIDEOS
•  COURSES -- LEARN MAGIC
•  HOODOO WORKSHOPS

•  HOW TO ORDER
•  FOREIGN SHIPPING
•  RETURNS and DAMAGES

•  LMCCo PRODUCT TESTIMONIALS
•  PHOTO TOUR of OUR SHOP
•  DRIVING INSTRUCTIONS to LMCCo
•  RETAIL STORES THAT CARRY LMCCo PRODUCTS

 


POLICY FOR RETURNED GOODS

Prior to contacting us about an item you want to return, please review the following issues that may be specific about your request for a return:

a) The item was not of the quality advertised (fair condition vs. good condition)

b) The item was of the quality advertised but had other substantive flaws unadvertised

c) The item was not the specific item we advertised (1st edition, second printing vs. 1st edition, 1st printing)

d) We made a mistake and sent you the wrong item

e) The item was specific, but not exactly the item you believed you were obtaining

f) You made a mistake and ordered the wrong item

g) You have changed your mind and want a different item or no item at all

Regarding Our Acceptance Of Returned Items:

It is our desire to continue what has hopefully been a pleasurable shopping experience for you. But at some point, someone, somewhere may have thought what they were buying is actually much different than the received goods. There is an assumption that when you purchase an item, you are already educated as to the type of article you are buying. In some instances, you rely wholeheartedly upon the illustration and description within the advertisement for the item to ensure that it is exactly what you want. In other cases, you become interested in the uniqueness of an item without a regard for the quality or true value it represents. When you buy and ultimately take possession of an article, you actually engage in a complicated transaction which is filled with numerous legal implications regarding these factors. Rather than expound on the lengthy aspects of just how complicated it can become, let simplicity reign!

Please Consider: To contact us several weeks later and state you are unhappy with an item does not bode well. Your earliest convenience in contacting us will merit the expeditious review of your request for returning an item. We don't like buying things blindly on the words and representations of others, only to find something less than we wanted when it arrived at our door -- and neither would you.

(a., b. )      If you find you are not happy with an item we have shipped to you, send us an email describing why. Honesty is THE BEST policy. We are fairly articulate at specifically describing the items we list for sale and include photographs almost always. If you have a valid reason for not concluding a sale or perhaps we made a misrepresentation on the authenticity of an item or its condition, WE WILL ACCEPT THE ITEM BACK WITHOUT RESERVATION, AS LONG AS YOU CONTACT US WITHOUT A GREAT DELAY. NO RETURNS AFTER 90 DAYS.

(c.)            WE'RE HAPPY TO TAKE BACK ANYTHING WHICH WAS MISREPRESENTED IN ANY WAY, and if such had been done, it certainly was not with a premeditated motive of deception.

(d.)            WE MAKE MISTAKES. The most important thing is for you to contact us and see what options are available as quickly as is possible.

(e., f., g.)   However, if YOU MADE A MISTAKE or YOU CHANGED YOUR MIND and want to return items, either for a refund or to replace mis-ordered items with other items, please be advised that WE CHARGE A 15% RESTOCKING FEE on returned goods which we sent in good faith because of your mistake or because you changed your mind. The returned items must be unopened and in saleable condition, or no refund or exchange can be made.

If there is another reason not aforementioned that perhaps can be a solid argument for your reason for returning something, try us out. We value our ability to make a fair representation of items on the web and even more so, we value the confidence our customers have had in what we offered.


RETURN AND REPLACEMENT OF DAMAGED ITEMS

Most shippers require an immediate notification as to damages, so when damage is discovered:

1) Please notify the respective shipper,

2) If you have a digital camera, please take a photo of the damaged goods and their packaging.

3) File a report to establish a claim of damages.

4) Be sure to make a record of the relevant information regarding the particular item including with whom you filed the claim with, INCLUDING respective claim information and procedures necessary for compensatory damages.

Our Policy For Return Of Funds For Damaged Articles:

We will help facilitate claims for damage of items which are sent to you and which are covered by the insurance policy of the respective shipper or carrier of the items, provided you assist in documenting such damages without undue delay. All merchandise damaged during shipment is covered by the shipper's or carrier's insurance. If you receive a package that was damaged during shipping or that contains broken items, please follow these steps:

  • Take three or more photos with a digital camera or your cellphone, showing the broken goods AND the package, as it looked when it arrived. HINT: If you hear suspicious "broken" sounds inside the package, photograph the unopened box, then photograph each stage of opening it until you reach the broken items. If there was no breakage and the jangling or clanking was normal for that product, you can just wipe the photos. If the item inside the box was broken, you have a complete record of the discovery.

  • Send your digital images, as soon as possible, to order@luckymojo.com so that we can advise you how best to proceed next in order to get your claim processed.

    Damages: If items are damaged in transit, you are expected to contact us immediately, either via telephone or email, so that we may assist you in the process of placing the appropriate claim with the respective shipping agent. If you have a digital camera, please take a photo of the damaged goods and their packaging. YOU MUST ALSO SAVE THE PACKING MATERIAL AND GOODS FOR POSSIBLE INSPECTION.

    NOTE: We have a strict time limit for claims of damage and requests for replacement. If you receive broken or damaged goods but you do not contact us by email or telephone within 14 days of receipt of the damaged merchandise, we will not accept your request for replacement and we will not help you make an insurance claim with the shipper.


  • REIMBURSEMENT FOR NON-REPLACEABLE ITEMS

    We prefer to REPLACE items that are in stock and have been damaged in shipping but in some cases we will not be able to replace an item. We will REIMBURSE you for damages in shipping, provided that;

    1) Insurance for an item was agreed to be in place between the buyer and seller prior to the shipment of an item.

    2) Such fees were paid to the appropriate shipper for the item's insurance and said item was damaged or delivered in a condition which otherwise adversely affected the item's condition.

    3) Our ability to make a reasonable effort to replace the identical item which was damaged does not appear to be possible.

    In most cases, proof of insurance will not be required because it was already recorded on the item when it shipped. If it is required to submit an insurance receipt, contact us concerning details for a buyer-initiated refund at your destination OR if we are issuing a refund for the goods for which a claim is filed, we will require that a claim number and related information are submitted in whole to us prior to the issuance of a refund.


    RE-SENDING OF MISSING ITEMS

    We require an immediate notification as to missing goods, so when your package arrives:

    1) Please open the package and all interior packing.

    2) If you have a digital camera, please take a photo of any kits and their packaging indicating what is missing and also a photo of your included invoice, showing which lines have been checked off to indicate items that were supposed to be included in the package.

    3) Telephone or email us to establish a claim of missing goods.

    4) Be sure to make a record of the relevant information regarding the particular item, including the invoice number for your order.

    Our Policy For Re-Sending Missing Articles:

    We occasionally do make mistakes in pulling and packing. If you receive a package from which items are missing, please follow these steps:

  • Take two or more photos with a digital camera or your cellphone, showing goods as they looked, plus a photo of your included invoice, showing which lines have been checked off to indicate items that were supposed to be included in the package.

  • Send your digital images, as soon as possible, to order@luckymojo.com so that we can advise you how best to proceed next in order to get your claim processed.

    Missing Goods: If items are missing, you are expected to contact us immediately, either via telephone or email, so that we may assist you in the process of replacement.

    NOTE: We have a strict time limit for claims of missing items for replacement. If you receive a package with missing goods but you do not contact us by email or telephone within 14 days of receipt of the package, we will not accept your request for replacement.

  •  

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    Here are some other LUCKY MOJO web sites you can visit:

    OCCULTISM, MAGIC SPELLS, MYSTICISM, RELIGION, SYMBOLISM
    Hoodoo in Theory and Practice by cat yronwode: an introduction to African-American rootwork
    Hoodoo Herb and Root Magic by cat yronwode:a materia magica of African-American conjure
    Lucky W Amulet Archive by cat yronwode: an online museum of worldwide talismans and charms
    Sacred Sex: essays and articles on tantra yoga, neo-tantra, karezza, sex magic, and sex worship
    Sacred Landscape: essays and articles on archaeoastronomy and sacred geometry
    Freemasonry for Women by cat yronwode: a history of mixed-gender Freemasonic lodges
    The Lucky Mojo Esoteric Archive: captured internet text files on occult and spiritual topics
    Lucky Mojo Usenet FAQ Archive:FAQs and REFs for occult and magical usenet newsgroups
    Aleister Crowley Text Archive: a multitude of texts by an early 20th century occultist
    Lucky Mojo Magic Spells Archives: love spells, money spells, luck spells, protection spells, and more
          Free Love Spell Archive: love spells, attraction spells, sex magick, romance spells, and lust spells
          Free Money Spell Archive: money spells, prosperity spells, and wealth spells for job and business
          Free Protection Spell Archive: protection spells against witchcraft, jinxes, hexes, and the evil eye
          Free Gambling Luck Spell Archive: lucky gambling spells for the lottery, casinos, and races

    POPULAR CULTURE
    Hoodoo and Blues Lyrics: transcriptions of blues songs about African-American folk magic
    EaRhEaD!'S Syd Barrett Lyrics Site: lyrics by the founder of the Pink Floyd Sound
    The Lesser Book of the Vishanti: Dr. Strange Comics as a magical system, by cat yronwode
    The Spirit Checklist: a 1940s newspaper comic book by Will Eisner, indexed by cat yronwode
    Fit to Print: collected weekly columns about comics and pop culture by cat yronwode
    Eclipse Comics Index: a list of all Eclipse comics, albums, and trading cards

    EDUCATION AND OUTREACH
    Hoodoo Rootwork Correspondence Course with cat yronwode: 52 weekly lessons in book form
    Hoodoo Conjure Training Workshops: hands-on rootwork classes, lectures, and seminars
    Apprentice with catherine yronwode: personal 3-week training for qualified HRCC graduates
    Lucky Mojo Community Forum: an online message board for our occult spiritual shop customers
    Lucky Mojo Hoodoo Rootwork Hour Radio Show: learn free magic spells via podcast download
    Lucky Mojo Videos: see video tours of the Lucky Mojo shop and get a glimpse of the spirit train
    Lucky Mojo Newsletter Archive: subscribe and receive discount coupons and free magick spells
    Follow Us on Facebook: get company news and product updates as a Lucky Mojo Facebook Fan

    ONLINE SHOPPING
    The Lucky Mojo Curio Co.: spiritual supplies for hoodoo, magick, witchcraft, and conjure
    Herb Magic: complete line of Lucky Mojo Herbs, Minerals, and Zoological Curios, with sample spells
    Mystic Tea Room Gift Shop: antique, vintage, and contemporary fortune telling tea cups

    PERSONAL SITES
    catherine yronwode: the eclectic and eccentric author of many of the above web pages
    nagasiva yronwode: nigris (333), nocTifer, lorax666, boboroshi, Troll Towelhead, !
    Garden of Joy Blues: former 80 acre hippie commune near Birch Tree in the Missouri Ozarks
    Liselotte Erlanger Glozer: illustrated articles on collectible vintage postcards
    Jackie Payne: Shades of Blues: a San Francisco Bay Area blues singer

    ADMINISTRATIVE
    Lucky Mojo Site Map: the home page for the whole Lucky Mojo electron-pile
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    How to Contact Us: we welcome feedback and suggestions regarding maintenance of this site
    Make a Donation: please send us a small Paypal donation to keep us in bandwidth and macs!

    OTHER SITES OF INTEREST
    Arcane Archive: thousands of archived Usenet posts on religion, magic, spell-casting, mysticism, and spirituality
    Association of Independent Readers and Rootworkers: psychic reading, conjure, and hoodoo root doctor services
    Candles and Curios: essays and articles on traditional African American conjure and folk magic, plus shopping
    Crystal Silence League: a non-denominational site; post your prayers; pray for others; let others pray for you
    Gospel of Satan: the story of Jesus and the angels, from the perspective of the God of this World
    Hoodoo Psychics: connect online or call 1-888-4-HOODOO for instant readings now from a member of AIRR
    Missionary Independent Spiritual Church: spirit-led, inter-faith; prayer-light services; Smallest Church in the World
    Mystic Tea Room: tea leaf reading, teacup divination, and a museum of antique fortune telling cups
    Satan Service: an archive presenting the theory, practice, and history of Satanism and Satanists
    Southern Spirits: 19th and 20th century accounts of hoodoo, including ex-slave narratives & interviews
    Spiritual Spells: lessons in folk magic and spell casting from an eclectic Wiccan perspective, plus shopping
    Yronwode Home: personal pages of catherine yronwode and nagasiva yronwode, magical archivists
    Yronwode Institution: the Yronwode Institution for the Preservation and Popularization of Indigenous Ethnomagicology


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